Total Quality Management & Process Improvement

Course Overview

This workshop examines quality and process improvement philosophies, theories and strategies as they apply to the practice of professionals in human resource education. Based on a critical analysis of historical antecedents, theoretical foundations and empirical research results TQM and continuous process improvement, participants will be able to apply improvement strategies to typical problems in the field and evaluate the merits and limitations of various approaches in public and private settings.

Course Schedule

Request Group Training

Target Audience

Professionals from any descipline

Course Prerequisites

Sound managerial skills and basic project management knowledge

Expected Accomplishments

Manage quality improvement teams and projects
Compare and contrast the various tools used in quality management
Comprehend the concepts of customer’s value and the role
Comprehend six-sigma management and its tools
Demonstrate how to design quality into product and services
Explain and illustrate various statistically-based quality improvements for variables
Describe the importance of developing a strategic plan for total quality management.
Explain the significance of customer-driven quality
Discuss the importance of “benchmarking”, as a means of identifying the choice of the market

Course Outline

The Tools of Quality Management

Discuss the importance of pursuing quality management from a systems perspective

Explain why continual improvement is necessary for a business organization.

Identify and briefly describe the seven basic tools of quality.

Describe the purpose of a part chart, and the three basic rules for construction.

Demonstrate the ability to utilize the following quality tools:

cause-and effect diagram

check chart

scatter diagram

flow chart

control chart

affinity diagram

interpretation chip diagraph

prioritization grid

matrix diagram

histogram

Managing Quality Improvement Teams and projects

Five stages of the life cycle of a team.

Difference between routine work and knowledge work

Relationship between employee empowerment and teamwork

Principal attributes of Heresy and Blachard’s Situation Leadership Model

Purpose of a process improvement team.

What is meant by team building?

Identify the primary sources of conflict in work teams and some methods of resolving

Handling Team conflict diplomatically

What is meant by virtual teams?

Critical path method for organizing work projects and when this method is used

Statistically-based quality improvement for variables

Random variation, and is it always uncontrollable

Statistically-based quality improvement for attributes

Identify some of the key attributes you expect in a high-quality college

Examples of the following attributes; structural sensory

Performance, temporal and ethical