In today’s world of advanced communication, one is hard-pressed to initiate contact with a company and get a ‘real’ person on the line; this is a valid reason to invest in the front of the house representative – the receptionist.  In just a few seconds this key person can make or break potential business with the caller or visitor.  Since body language supposedly cannot be ‘seen’ over the phone, attitude and voice color the tone of the message the receptionist is conveying.  Also when prospective clients visit they are automatically influenced by the first person they meet – the receptionist; giving them a visual and auditory first impression of the organization.

• Project a professional image in person or on the phone
• Display a high level of confidence, professionalism and positive attitude
• Greet visitors appropriately and administer to their needs  
• Be aware of proper telephone protocol for various situations
• Answer the phone or greet the visitor promptly
• Put callers on hold and transfer calls with ease
• Be a communication command center for the organization
• Keep up to date with activities, events and personnel changes
• Handle and update information at reception in the form of brochures, posters or computer monitor displays