The role of the professional executive secretary, PA or administrator is changing rapidly; demands, responsibilities and knowledge required have increased.  As the demand to cover all of these areas escalates, it becomes more and more essential to update oneself in the emerging fields of expertise.  The supportive role one plays for (sometimes) numerous managers and personnel is vital for keeping the department running smoothly and communicating the organization’s image to its external clients.  This course will train participants to be proactive and efficient and to project a professional image for the organization, which will create lasting, excellent first impressions. 

• Be aware of the organizational structure of the company 
• Understand the attributes of efficient secretaries, PAs & administrative  personnel
• Present oneself well 
• Effectively practice good communication and interpersonal skills
• Plan and prioritize tasks  
• Implement diary management
• Practice telephone skills for a business environment
• Initiate good customer service 
• Have a working knowledge of office functions and systems
• Organize self and others
• Learn to be assertive