Course Overview
There is an increasing need for organizations and their managers to continually raise their performance level. Increased competition, elevated customer expectations, powerful market forces, rapid technology developments, rising standards and regulations all contribute to this pressure.
A valuable management approach that has demonstrated its effectiveness is continuous improvement. This course helps to implement continuous improvement systems and processes in the workplace that provide meaningful and systematic improvements to the business.
This course focuses on very practical ways to be proactive in implementing improvements, rather than just being reactive in inspecting and fixing what doesn't work. It is designed in a way that develops participants' ability to apply the learned principles immediately back in the workplace.
Course Objectives
1. Apply the principles of Plan-Do-Check-Act Cycle (PDCA) to facilitate continuous improvement process.
2. Create awareness about continuous improvement and problem-solving tools.
3. Maximize customer satisfaction by matching process design to customer needs.
4. Understand the terminology and benefits of Re-engineering.
Course Outline
The importance of continuous improvement in today's environment.
Continuous improvement and the customer value chain.
Importance of meeting customer expectations:
Cost of Poor Quality
Cost of Quality
Marketing Factors
Legal and Regulatory Issues
Key performance improvement areas:
Customers
Suppliers
Systems and processes
Team development
Raising performance levels and benchmarking.
Continuous improvement tools.
Team driven improvement and high performance teams.
How to develop team ownership of continuous improvement.
Total Quality Management overview and using quality tools.
Kaizen for continuous improvement.
Using knowledge management techniques to communicate improvements.
Ways to overcome problems that may affect continuous improvement.
Action plan for continuous improvement in the workplace.
Business Process Re-engineering Principles:
Fundamental changes
Radical redesign
Focus on business processes
Dramatic performance improvements
Old rules versus new rules
Rethinking business processes
