Course Overview
Emotional Intelligence is the ability or self-perceived ability to identify, assess and monitor the emotions of oneself, of others and of groups. This course aims to sharpen a leader’s emotional competencies and discover their inner world while attending to the needs of those they lead.
Course Outline
The concept and importance of Emotional Intelligence
Impact of EI on business drivers
EI Models and competence framework
Leadership effectiveness and EI main domains
Finding out where you are in the EI framework
Deciding what to change for the better
Targeting needed EQ competencies
Applying appropriate techniques to grow EQ
Resetting beliefs of unpleasant events that hold us back
Foundations of Personal Competence and their impact on leadership effectiveness:
Self Awareness
Self Management
Self Motivation
Foundations of EI Social Competence and their impact on social competence of leaders role in driving change, delegating and conducting coaching:
Empathy
Social Skills
