Emotional Intelligence
The success of corporate leaders, outstanding entrepreneurs and outstanding individuals is not defined by IQ or job skills, but by “Emotional Intelligenceâ€: a set of competencies that distinguishes how people manage feelings, interact and communicate. Unlike IQ, Emotional Intelligence (EQ) continues to develop with life experiences. Understanding and raising your Emotional Intelligence is essential to your success and leadership potential. EQ is the indicator of excellence on virtually any job. This training aims to provide you with the latest leadership competencies so that you can significantly enhance your leadership skills. This training will also focus on inspiring and empowering the individual to handle a wide range of leadership situations.
This program is designed for:
• Managers, supervisors, and team leaders who are interested in enhancing their self-awareness and interaction with others.
• All individuals who want to be able to motivate, inspire, and understand their team members.
• All individuals who work in customer focused roles and wish to enhance professional relationships.
• All individuals who want to be able to successfully control and manage their emotions.
• All individuals looking to gain a better understanding of the deeper undercurrents of human behavior.
- What is Emotional Intelligence (EI)?
- Understanding yourself and emotional intelligence.
- Why do we need emotional intelligence?
- Dimensions of emotional intelligence.
- Dimensions of Emotional Intelligence (continued).
- Emotional intelligence – self-evaluation (questionnaire).
- Emotional intelligence and leadership.
- Future learning: developing your emotional intelligence within the workplace.
- Your contract for ‘personal change’.
- Emotional competence framework.
- Putting the learning into practice.
2
Days
26-2-2019
