This course provides an insight into creative thinking processes to deal with routine and unexpected problems leading to creative solutions.  Very often the causes of problems are not what we think they are, and hence need to be identified in a proper manner.  When the cause is identified, it calls for proper and effective decisions which need to be made using the right tools.

• Eliminate creativity blocks at the work place by developing a healthy and creative work environment 
• Identify work problems and solve them in collaboration with a team
• Practice new management techniques such as mind maps
• Develop staff skills and abilities by giving them equal opportunities to participate in problem solving and decision making, and motivating them to meet work goals based on SMART/MASTER objectives