Managing by KPI-Key Performance Indicators Measure & Control

Course Code

HRM-310

Duration

2 Days

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Course Overview

To gain a thorough understanding of KPIs as a concept and a management tool.

To be able to define relevant KPIs within participants’ areas of accountability

Course Schedule

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Target Audience

All managers and supervisors

Course Objectives

Expected Accomplishments

Ability to prepare and use KPIs

Course Outline

• KPIs as a tool for:

• Strategy building

• Strategy monitoring

• Diagnosing performance

• Performance management / review

• Performance

• Benchmarking

• Process improvement

• BSC as an integrated KPIs system

• Strategy maps

• KPIs for the 4 perspectives

• Objectives

• Strategic initiatives

• Case study:

• Business model & KSFs

• Defining KPIs

• Interpreting KPIs

• KPIs workshop

• Drafting KPIs for your area of accountability

• Open Discussion:

• Implementation issues