Learn how to increase the operational capability and productivity of the data centre to continually meet the demands of the business.

The Certified Data Centre Technician Professional (CDCTP) program is aimed at the numerous technicians across the spectrum of mission critical data centre facilities. It provides a holistic understanding of the key environments and the dependencies and inter-dependencies they have upon one another.

The program is designed to address the need for a designation that allows individuals to demonstrate unrivalled levels of skill and knowledge and to assist them to become key operational assets in their organisation and data centre facility.

Ensuring zero downtime within the mission critical data centre environment involves having highly competent technicians who demonstrate unrivalled technical knowledge and skills. Those with CDCTP certification are increasingly seen as a vital component to the smooth running of any data centre operation and this program gives learners the ability to identify, decipher, impact assess and remedy potential problems quickly, decisively and accurately.

This program explores the wide range of subjects relevant to the data centre technician including a detailed breakdown of the key operating environments (power, cooling, IT and supporting systems), the necessary operational policies, procedures and compliance based on legislation, standards (national & international) and codes of conduct, as well as detailed analysis of current measuring, monitoring and auditing techniques.

This is a content rich program where the technical content is continually updated to reflect developments covering installation, maintenance (routine and preventive planned) and decommissioning working practices. The CDCTP also takes into account the requirements of the BS EN 50600 and TIA 942-B standards, industry best practice documentation and codes of conduct.

The Certified Data Centre Technician Professional (CDCTP) program is 5 days in duration, split into two units

The Certified Data Centre Technician (CDCT) – Core Unit is a 3 day unit
The Certified Data Centre Technician (CDCTP) – Professional Unit is a 2 day unit

CORE UNIT

Data Centre Fundamentals

• What is a data centre?
• Understanding the basic design requirements
• Availability and resilience measures and practices

• Compliance
  • Codes and regulations
  • National and international standards
  • Industry guidelines and best practices
  • Certification and accreditation
• The Physical Infrastructure
  • The Four Key Environments (Power, Cooling, IT Connectivity & Space)
  • Power
  • Power infrastructure (Data Centre electrical distribution)
  • Cooling
  • Cooling infrastructure and Airflow Management
  • Overview of different cooling system technologies
  • IT Connectivity
  • Active Network
  • Equipment configuration
  • Servers, software & services
  • Storage infrastructure
  • Data centre networks
  • Distribution options
  • Physical network
  • IT Cabinets and frames
  • Cable containment
  • Data centre topologies
  • Structured wiring
  • Fibre optical cabling
  • Space
  • Relationship between white and grey space environments
  • Physical security and access control
• Working in the Data Centre
  • Safety considerations
  • Risk Assessment and Method Statements
  • Environmental health and safety
  • Personal Protective Equipment
  • Life safety systems (Fire detection and suppression)
  • Task Preparation
  • Understanding the operation structure
  • Operational processes and procedures
  • Move, Adds & Changes (MACs)
  • Decommissioning
  • Operational Measuring & Monitoring
  • Asset management
  • Management tools, administration
  • Change management
• Data Centre Maintenance
  • The need for maintenance
  • Maintenance strategies
  • Preventative maintenance
  • Predictive maintenance
  • Reliability centred maintenance
  • Condition-based maintenance
  • Power Maintenance
  • Cooling Maintenance
  • IT Connectivity Maintenance

There are a number of group and individual case studies throughout this program.

PROFESSIONAL UNIT

• Advanced Power
  • Electrical Safety
  • Power Infrastructure Systems (distribution path and components)
  • Back-up Power Infrastructures
  • Earthing and Bonding
  • Measuring, Monitoring & Routine Checks
  • Benchmarking and Data Centre Metrics
• Advanced Cooling
  • Understanding the need for cooling
  • Data Centre Cooling architectures and systems
  • Air cooling
  • Economiser modes
  • Liquid cooling
  • Chilled water plant
  • Cooling towers
  • Measuring, Monitoring and Routine checks
  • HVAC efficiency and Power Usage Effectiveness (PUE) relationship

There are a number of group and individual case studies throughout this program.