This training provide deep insight into the concept of Service Automation, the concept by which organizations can automate their service offering. SAF offers the concepts by which any organization can automate its services, ‘go digital’ and enable them to offer self-service applications to their customers.
The framework addresses service automation not as a technology issue, but as a management and business process issue, showing businesses how to meet the challenges of increasing automation.
The Service Automation Framework consists of the following six main building blocks that can be divided into the ‘heart’ (focused on design) and the ‘brain’ (focused on delivery), which are both equally important in delivering automated services:
This qualification is aimed at individuals who require a working knowledge of the key principles of Service Automation, who need to know the terminology used and some of the theory behind the practice. The target audience of the Service Automation Foundation Qualification therefore includes:
Service delivery managers